All representations or notifications regarding goods the Customer wishes to return to us for any reason other than damage or shortage in delivery must be submitted within 14 days in writing. Verbal notifications or written notifications given to staff in the field will not be accepted as being properly received by us. No deduction in the payment of invoices may be made for goods returned to us until we have issued a Credit Note to the Customer. Returned goods should be accompanied by a letter giving an explanation as to why the goods are being returned and any faults in the goods. Be accompanied wherever possible with the Company’s invoice number or delivery note or date of purchase. Goods are returned to us at the Owner’s risk and the Customer is responsible for insurance in transit. Goods being returned without full details will be left until there is time to action them. All goods should be returned to: REUBEN HEATON LTD, STATION ROAD INDUSTRIAL ESTATE, MARKET BOSWORTH, NUNEATON, WARWICKSHIRE, CV13 0PE
The Company reserves the right to levy a re-warehousing charge of 15% of the price of any goods returned to us at our discretion (or substantially more if the goods are marked, substandard or damaged in any way). When goods are returned to us they must be in ‘as new’ condition in full packs and without price tags etc.